Terms and Condition

Welcome to Deyalkotha. These Terms and Conditions govern your use of deyalkotha.com and your purchase of customized wall clocks, canvases, Islamic wall décor, personalized gifts and related products from us.

By visiting our website, submitting a customization request or placing an order, you agree to these Terms and Conditions.

These terms are intended to operate alongside applicable Bangladeshi laws, including the Contract Act, 1872, the Consumer Rights Protection Act, 2009, the Digital Commerce Operation Guidelines, 2021 and applicable data-protection requirements. Nothing in these terms limits any consumer right that cannot legally be excluded.

Deyalkotha provides customized decorative products, including:

Personalized wall clocks

Custom photo canvases

Islamic wall décor

Family, wedding and anniversary designs

Baby, graduation and corporate designs

Other personalized gifts and wall decorations

Website: deyalkotha.com

Email: [Your email address]

Phone: [Your customer-service number]

Business address: [Your complete business address]

You must be at least 18 years old to place an order. A person under 18 may use our services only with the permission and supervision of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement.

We try to present product descriptions, measurements, colours, materials and photographs as accurately as possible. However:

Colours may appear slightly different depending on the screen, lighting and printing process.

Minor variations may occur in handmade or customized products.

Product size may vary according to the selected design. Available sizes may include 12×12, 12×20 or 12×24 inches, as stated on the relevant product page or order confirmation.

Decorative items shown in product photographs are not included unless specifically mentioned.

Minor colour, positioning or finishing variations that do not materially affect the product will not normally be considered defects.

Customers may submit photographs, names, dates, messages, logos, quotations, colour preferences and other instructions for customization.

You are responsible for checking that all submitted information is correct, including:

Names and spelling

Dates and times

Quotations and messages

Contact and delivery details

Image quality and orientation

Design instructions

Deyalkotha will not be responsible for errors that appeared in the information supplied or approved by the customer.

Where a design preview is provided, production will begin after the customer approves the design.

Once approval is given:

The approved spelling, photographs, layout and content will be considered final.

Further changes may require an additional fee.

Production time may restart after a significant revision.

Deyalkotha will not be responsible for errors visible in the approved design.

Customers should review the full design carefully before confirming approval.

By submitting photographs, logos, writing or other content, you confirm that:

You own the content or have permission to use it.

You have permission from identifiable persons appearing in submitted photographs.

You are authorized to submit photographs of children.

The content does not violate copyright, trademark, privacy or other legal rights.

The content is not illegal, abusive, hateful, obscene, deceptive or otherwise inappropriate.

You retain ownership of your submitted content. You give Deyalkotha a limited permission to use it only for designing, producing, delivering and supporting your order.

We will not publish your private photographs in advertisements, social media posts, product listings or promotional materials without your separate permission.

Submitting an order does not automatically mean that the order has been accepted.

An order will normally be confirmed after:

Product and customization details are verified;

Required advance payment is received;

The design is approved, where applicable; and

Deyalkotha confirms that the order can be produced and delivered.

We may refuse or cancel an order due to unavailable materials, technical limitations, suspected fraud, prohibited content, incorrect pricing or circumstances beyond our reasonable control. Any eligible payment received for an order cancelled by Deyalkotha will be refunded.

All prices are displayed or confirmed in Bangladeshi Taka unless stated otherwise.

Customized orders may require an advance payment. Where applicable, the required advance amount—such as BDT 200—will be communicated before confirmation. The remaining balance may be payable through cash on delivery or another approved payment method.

After design work or production has started, an advance payment may be non-refundable because the product is being created specifically for the customer. This does not affect the customer’s legal rights where Deyalkotha cancels the order or fails to provide the agreed product.

Customers must not send passwords, PINs or one-time passwords to Deyalkotha.

Free home delivery is available where it is clearly stated on the product page, advertisement or order confirmation.

Delivery is subject to:

Courier service availability;

Accurate customer address and phone number;

Access to the requested delivery location; and

Any geographical limitations disclosed before order confirmation.

If a location is outside the normal courier service area, we will inform the customer before confirming any additional charge or alternative delivery arrangement.

Estimated production and delivery times are provided as guidance and may vary depending on:

Design approval;

Order quantity and complexity;

Material availability;

Courier operations;

Public holidays;

Weather, strikes or transport disruptions; and

Other circumstances beyond our reasonable control.

We will make reasonable efforts to deliver within the estimated period, but an estimated date is not a guaranteed delivery date unless expressly confirmed in writing.

Customers should inspect the package and product promptly after delivery.

If the product is damaged, defective, incorrect or materially different from the approved design, please contact us within 7 days of delivery and provide:

Order number;

Description of the issue;

Clear photographs of the product and packaging; and

An unboxing video, where available.

An unboxing video may help us assess courier damage quickly, but its absence will not automatically remove any right available under applicable law.

Because customized products are created using customer-specific photographs, names and instructions, they cannot normally be returned simply because the customer changes their mind.

A return, repair, replacement or refund may be available where:

The product arrives damaged;

The product has a manufacturing defect;

The wrong product was delivered;

Deyalkotha made an error not present in the approved design; or

The product is materially different from the confirmed description.

Returns will generally not be accepted for:

Errors in information supplied or approved by the customer;

Change of mind after production begins;

Low-quality output caused by a low-resolution customer photograph;

Minor colour differences caused by screens, lighting or printing;

Damage caused after delivery through misuse, impact, moisture or improper installation; or

A correctly produced customized product that is no longer wanted.

For a valid claim, Deyalkotha may provide an appropriate repair, replacement or refund. Where the issue is caused by Deyalkotha, reasonable return or replacement delivery costs will be handled by us.

Where advertised, eligible products include a one-year product guarantee from the date of delivery.

The guarantee covers manufacturing defects and failure of covered components under normal indoor use. For wall clocks, this may include the clock mechanism where specifically stated.

The guarantee does not cover:

Batteries;

Accidental damage or breakage;

Water, excessive moisture or direct heat exposure;

Damage caused by incorrect installation;

Negligence, misuse or unauthorized repair;

Normal wear and tear; or

Damage caused by relocation or transportation after delivery.

A valid guarantee claim may be resolved through repair or replacement, depending on the nature of the issue and product availability.

Where advertised, eligible products include a five-year colour guarantee against abnormal fading under normal indoor use.

The colour guarantee does not cover fading or damage resulting from:

Continuous direct sunlight;

Water, moisture or extreme humidity;

Chemical cleaning products;

Scratching, rubbing or abrasion;

Fire, heat or smoke;

Improper storage or outdoor use; or

Deliberate or accidental damage.

A valid colour-guarantee claim may be resolved through reprinting, repair or replacement after inspection.

Customers are responsible for installing and using products safely.

Products should be:

Mounted using suitable hooks or fittings;

Kept away from water and excessive humidity;

Protected from continuous direct sunlight;

Cleaned gently with a dry, soft cloth; and

Kept out of reach of young children where falling may cause injury.

Deyalkotha is not responsible for damage caused by unsuitable walls, incorrect mounting, improper handling or failure to follow care instructions.

A customer may request cancellation before design or production work begins.

Once customization, printing or production has started:

Cancellation may not be accepted;

The advance payment may not be refundable; and

Charges may apply for completed design or production work.

We will consider exceptional circumstances reasonably and in accordance with applicable consumer law.

Customers must provide accurate delivery information and remain reachable by phone.

Where an order cannot be delivered because the customer:

Provides an incorrect address;

Repeatedly fails to answer delivery calls;

Refuses a correctly produced product;

Requests delivery but is unavailable; or

Provides misleading order information,

Deyalkotha may require payment of redelivery, return-courier or production costs before processing another order.

Unless otherwise stated, the Deyalkotha name, logo, website layout, product photographs, original designs, graphics, written content and promotional materials belong to Deyalkotha or are used with permission.

You may not copy, reproduce, resell, republish or commercially use our content without prior written permission.

Purchasing a product does not transfer ownership of Deyalkotha’s underlying templates, design systems or intellectual property.

You must not use our website or services to:

Submit illegal or unauthorized content;

Violate another person’s intellectual-property or privacy rights;

Place fraudulent or fake orders;

Introduce viruses, malicious code or security threats;

Attempt unauthorized access to the website;

Harass staff or other customers;

Misrepresent your identity; or

Use Deyalkotha products or designs for unlawful purposes.

We may suspend service, reject orders or take appropriate legal action in response to misuse.

Personal information and customer photographs are handled according to our Privacy Policy.

By placing an order, you acknowledge that certain information may be shared with production partners, payment providers and courier companies only as necessary to process and deliver the order.

Our website may use third-party services such as:

Payment gateways;

Mobile financial services;

Courier companies;

Website-hosting providers;

Analytics services; and

Social-media platforms.

Deyalkotha is not responsible for independent third-party services outside our reasonable control. Their own terms and privacy policies may also apply.

To the maximum extent permitted by law, Deyalkotha will not be liable for indirect or consequential losses arising from:

Customer-supplied errors;

Improper installation or product use;

Courier delays beyond our control;

Third-party service interruptions; or

Unauthorized use of customer-submitted content.

Where liability cannot legally be excluded, Deyalkotha’s responsibility will be determined under applicable law. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

Deyalkotha will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, fire, transport disruption, courier interruption, strikes, government restrictions, internet outages, epidemics or supply shortages.

We will make reasonable efforts to notify affected customers and complete or resolve pending orders.

Customers should first contact Deyalkotha so we can attempt to resolve the matter promptly.

Please provide your order number, contact details and supporting evidence when submitting a complaint.

Nothing in these terms prevents a customer from using rights or complaint procedures available under Bangladeshi law. The National Consumer Rights Protection Directorate provides consumer complaint channels under the Consumer Rights Protection Act.

These Terms and Conditions are governed by the laws of Bangladesh.

Any dispute that cannot be resolved through direct communication will be submitted to the competent courts of Bangladesh, subject to any mandatory consumer-protection rights.

We may update these Terms and Conditions to reflect changes in our products, services, business practices or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Changes will not unfairly alter an order that was already confirmed under earlier terms.

For orders, returns, warranty claims or questions about these terms, contact:

Deyalkotha Customer Support

Website: deyalkotha.com

Email: https://deyalkotha.com/page/contact-form

Phone: 09645016074

Business address: Reyajuddin Bazar, Chittagong, Bangladesh, 4000

Support hours: 10 AM to 10 PM