Deyalkotha respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit deyalkotha.com, place an order, upload photographs, communicate with us or use any of our related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Deyalkotha provides customized wall clocks, canvases, Islamic wall décor, personalized gifts and related products.
For privacy-related questions or requests, contact us at:
2. Information We Collect
Depending on how you interact with us, we may collect:
Information you provide
- Your name, phone number and email address
- Billing and delivery address
- Order and product-selection details
- Photographs, names, dates, messages, logos and other content submitted for customization
- Instructions, design preferences and approval messages
- Payment method, transaction reference or advance-payment confirmation
- Messages sent through our website, Facebook, Instagram, WhatsApp, email or phone
- Reviews, feedback and customer-support information
Please do not submit photographs or information that you do not have permission to use.
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser and device type
- Operating system
- Pages viewed and time spent on the website
- Referring website or advertising campaign
- Cookie identifiers
- Approximate location based on your IP address
- Website-performance and security information
Payment information
Payments may be processed through banks, mobile financial services, payment gateways or cash-on-delivery partners. We generally do not store full card, bank-account, PIN or mobile-wallet credentials. Payment providers process such information according to their own privacy policies and security procedures.
3. How We Use Your Information
We may use your information to:
- Receive, confirm, design, produce and deliver your order
- Create custom artwork using the photographs and text you provide
- Contact you for design approval, order confirmation or delivery coordination
- Process payments, refunds, returns and warranty claims
- Provide customer support
- Prevent fraud, fake orders, misuse and security incidents
- Maintain business, accounting and transaction records
- Improve our products, designs, website and customer experience
- Send promotional messages where you have agreed to receive them
- Measure website traffic and advertising performance
- Comply with legal obligations and respond to lawful requests
We will not use your private photographs in advertisements, product listings, social-media posts or promotional materials without your separate permission.
4. Customer Photographs and Customization Content
Photographs and other content submitted for custom products are used primarily to design, produce and deliver your order.
By submitting content, you confirm that:
- You own the content or have permission to use it;
- You have authority to provide photographs of every identifiable person shown;
- The content does not violate another person’s privacy, copyright or legal rights; and
- Where a child appears in a photograph, you are the parent, legal guardian or otherwise authorized to submit the image.
We do not claim ownership of your photographs. You give us limited permission to use them only as necessary to process your order, create the requested design, communicate with you and resolve any related issue.
5. Legal Grounds for Processing
Depending on the situation, we process personal information because:
- It is necessary to fulfil your order or take steps requested by you;
- You have provided consent;
- We must comply with a legal obligation;
- It is necessary for fraud prevention, security, customer support or legitimate business operations; or
- Another lawful basis applies under applicable law.
You may withdraw consent where processing is based on consent. Withdrawal will not affect processing already completed lawfully and may prevent us from completing a pending customized order.
6. How We Share Information
We may share only the information reasonably necessary with:
- Printing, framing and production partners
- Courier and delivery companies
- Payment gateways, banks and mobile financial-service providers
- Website-hosting, cloud-storage and IT-support providers
- Customer-support and communication platforms
- Analytics and advertising providers, where enabled
- Accountants, auditors, insurers and legal advisers
- Government, regulatory or law-enforcement authorities where legally required
- A buyer or successor if the business is reorganized, merged or transferred
Courier partners may receive your name, phone number, delivery address, order value and delivery instructions.
Deyalkotha does not sell or rent customers’ personal information or private photographs.
7. Marketing Communications
We may send offers, product updates or promotional messages where permitted and where you have provided consent or previously interacted with us.
You may stop marketing messages by:
- Clicking an unsubscribe option, where available;
- Replying “STOP” to a promotional message; or
- Contacting us through the details stated in this policy.
You may still receive essential messages relating to an active order, delivery, payment, return or warranty request.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies for:
- Website functionality and security
- Remembering preferences
- Shopping-cart and checkout functions
- Website analytics
- Advertising measurement and remarketing
Where required, non-essential analytics or advertising cookies will be used only after your consent. You may manage cookies through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.
Third-party services such as Google or Meta may collect information through their technologies if those services are installed on our website. Their processing is governed by their respective privacy policies.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, warranty, fraud-prevention and dispute-resolution requirements.
Unless a longer period is required:
- Customer-uploaded photographs and design files may be retained for up to 180 days after order completion to support corrections, replacements or repeat orders;
- Uncompleted order inquiries may be retained for up to 12 months;
- Customer-service communications may be retained for up to 2 years;
- Order, payment, delivery, warranty and accounting records may be retained for up to 7 years;
- Marketing information may be retained until you withdraw consent;
- Security and technical logs may be retained for up to 12 months.
You may request earlier deletion of customization photographs unless they are still required to complete an order, address a dispute, prevent fraud or comply with law.
10. Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information. These may include access controls, secure hosting, password protection, limited staff access, secure backups and confidentiality requirements.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sending payment PINs, passwords, one-time passwords or unnecessary identity documents.
If a data incident occurs, we will take appropriate steps to investigate, reduce harm and provide any notification required by applicable law.
11. Children’s Privacy
Our products may contain photographs of babies or children, but orders must be submitted by an adult.
We do not knowingly collect personal information directly from children without appropriate parental or guardian authorization. A person submitting a child’s photograph confirms that they have the legal authority and necessary consent to do so.
If you believe a child’s information has been submitted without proper authorization, please contact us so that we can investigate and, where appropriate, delete it.
12. Your Privacy Rights
Subject to applicable law and reasonable identity verification, you may request to:
- Know whether we process your personal information;
- Access or receive a copy of your information;
- Correct, update or complete inaccurate information;
- Withdraw consent;
- Object to certain processing;
- Request deletion of information that is no longer required;
- Request transfer or portability of eligible information;
- Stop direct-marketing communications; or
- Raise a complaint about our privacy practices.
Send requests to https://deyalkotha.com/page/contact-form .
We may request reasonable information to verify your identity. We may also retain limited information where required by law, necessary for an active transaction, or needed to establish or defend legal claims.
You may also submit a complaint to the competent data-protection or regulatory authority under applicable law.
13. International Data Transfers
Some hosting, cloud, analytics, advertising or communication providers may process information outside Bangladesh. Where information is transferred internationally, we will use reasonable safeguards and follow applicable legal requirements.
14. Third-Party Links
Our website or social-media pages may contain links to third-party websites, payment services or platforms. We do not control and are not responsible for their privacy practices. Please review their privacy policies before providing information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies or legal obligations change. The revised version will be published on this page with an updated effective date.
Material changes may also be communicated through the website, email, social media or another appropriate method.
16. Contact Us
For privacy questions, complaints or requests, contact: